Shopping Policy – Stellar Voyage
Thank you for shopping with Stellar Voyage! We are dedicated to providing you with an exceptional shopping experience. Please review our policies below.
Order Processing
Orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Shipping
We offer domestic and international shipping.
- Netherlands: 2–5 business days
- Europe: 5–10 business days
-
Rest of the world: 7–15 business days
Once your order is shipped, you will receive a tracking number (if available).
Shipping Costs
Shipping costs are calculated at checkout based on your location and order weight. Free shipping is available on orders over a certain amount—please check for promotions.
Returns & Exchanges
We accept returns within 28 days of delivery. Items must be unworn, unused, and in original packaging. To initiate a return, contact us at [stellarvoyagejewels@gmail.com]. Customers are responsible for return shipping costs unless the item is damaged or incorrect.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 3 days of delivery. We will arrange for a replacement or refund as quickly as possible.
Payment Methods
We accept the following payment options:
- Credit/Debit Cards (Visa, MasterCard, etc.)
- PayPal
Contact
For any inquiries, please reach out to us at:
📧stellarvoyagejewels@gmail.com
📱 Or message us via social media:
- Our Instagram: stellarvoyage_jewels
Thank you for choosing Stellar Voyage. Your journey to timeless style begins here. 🌟